Q: How does Streaming Video
A: Click the "Add
to Cart" button to purchase a Streaming Video. Blue Crane
Digital will send you an email with an activation code and
instructions for accessing your Streaming Video immediately from any
computer with an internet connection. Streaming Video content is
identical to the content in our DVDs. Watch our helpful video from
the Editor's Desk.
Q: I purchased a streaming video from your website but did not receive the serial number and login information in my inbox. Where is it?
A: The serial number is automatically
generated and sent to the email address specified at the time of
purchase. If you did not receive an email in your inbox please look
in your spam folder or junk mail folders. If an email was mistyped during the purchase process, this could also explain the problem. If you still cannot locate
the information, please send us an email and we will resend the
Q: Why am I getting an "incorrect username or password" error when I attempt to log in to view my Streaming Video(s)?
A: Make sure you're logging in using the correct procedure. Click "My Streaming Videos" at the top of our Home Page. Once you have done that, enter your username and password in the "Returning Users" fields on the left side of the screen. If entered correctly, your purchased streaming videos will be displayed. If you're still having problems, send us and email from the Contact Us page.
Q: My Streaming Video will not play on my iPad or iPhone. Why not?
A: At this time, only some of our most recent releases are available for streaming on Apple iDevices. To know whether a DVD is Streamable on an iDevice, visit a DVD's product page. If the DVD can be streamed on an iDevice, you should see "Also Streaming on iPad, iPhone and iPod Touch devices!" in red type.
Q: Can I download my Streaming purchase?
A: No. The videos Stream from our website over the internet. In order to view a purchased streaming video, you will need to have a reasonably fast internet connection. Click here to test your internet connection's ability to play a Streaming video. To learn even more about Streaming, click here.
DVD Questions and Issues:
Q: I live outside the United States. Will your disks play where I live?
A: Yes. We do not place any
geographic restrictions on our disks; they can be played anywhere in
Q: I live in Europe where the television broadcasting standard is P.A.L. Your disks are N.T.S.C. Can I play your disks?
A: Yes. P.A.L. DVD players sold
around the world can play N.T.S.C. disks. If you are playing our DVD
on a computer your location will not matter as broadcasting standards
do not apply to computer playback.
Q: Will your disks work on a Blueray player?
Q: I can't get my disk to play on my computer. What's wrong?
A: Playing a DVD on a computer
requires several components to work together properly, including the
DVD player software, the operating system, and the firmware in the
DVD drive. Even if you can play other DVDs on your computer but
it cannot play ours, the disk may not be faulty.
Please test the disk
by playing it on a standalone DVD player attached to a television.
If the disk works there, the issue is with some part of the computer
configuration. The most likely cause is the DVD player software.
If the DVD plays fine in a stand alone DVD player, try this: with the DVD in the drive, open Windows Media Player then double click on the "Untitled" (or other) icon. You may find success starting the DVD within the program.
Q: I don't have a DVD drive on my computer. Can I order one of your DVDs as a digital file?A: No. Like many publishers, we don't offer our videos in this manner to protect ourselves from Piracy. For those who can't order the DVD, we do offer Streaming Video (learn more). You may also consider downloading our App if you would like to purchase and watch a DVD using an Apple iDevice.
Q: Can I transfer the DVD contents to my iPhone/iPod/Android device?A: No; these are different media.
When you purchase a DVD, a streaming video, or an application in an
app store, you are buying a separate product.
Q: Why can't I hear audio when I run a Blue Crane Digital App on my iPad?A: There are two possible solutions to the "no audio" issue.
1. There is a Mute/Orientation button on the side of the iPad. Please be sure the Mute button is not engaged.
2. Press the home key twice to bring up the Multi-tasking control panel. Scroll all the way to the left, and check the two audio settings.
Q: Why can't I install the "Essential Training for Nikon/Canon DSLR Photographers" App on my iPhone/iPod/iPod Touch device?A: If you were prompted "Update Required: This app requires iOS 6", then you'll need to update your iDevice's software before installing the app. If for some reason you're unable to update your iDevice to iOS 6 (possibly due to the iDevice's update limitations), search the App Store and look for one of our previously released, camera specific video or inBrief apps for your particular camera.
Q: I just installed the "Essential Training for Nikon/Canon DSLR Photographers" App on my iPhone/iPod/iPod Touch device, and now I have your new app and one or more older Blue Crane Digital apps. Can they be merged into my new app Library?A: The new app and the older apps are completely separate apps that cannot be merged. However, if you drag the older app icon(s) from our older app(s) over the icon for our new app, you can create and name a group of apps to save room on your desktop.
If you're still having a problem after reading and following this FAQ page, please click on the 'Contact Us' to send us an email. We'll help get your problem resolved.